FREQUENTLY ASKED QUESTIONS
Q - CAN SMTEXTIL OFFER MOVES AND MACHINERY INSTALLATIONS?

A - Yes. We can dismantle, move and assembly all the machines we have become specialized in. You can find more details in Machinery.



Q - HOW CAN WE KNOW THE MACHINE'S CONDITION WE BUY AT SMTEXTIL?

A - It is easy to know because we classify our machines as follows :
  • TCE It means that the machine is complete but not checked and not guaranteed.
  • MPR It means that the machine is complete, clean, partially checked, painted and is sold with a three months mechanical guarantee.
  • MTR It means that the machine is complete, clean, totally checked, painted and is sold with a six months mechanical and electrical guarantee.


Q - CAN SMTEXTIL SUPPLY SPARE PARTS OF ITS MACHINES?

A - Yes. We can supply new and second hand Spare parts of all the machines we sell.



Q - CAN WE TRUST IN SMTEXTIL?

A - After more than thirty years of experience in the textile industry we know for sure that the best publicity is the one that our clients give when they talk about us. Nevertheless this question should be asked to our clients.



Q - IN THE CASE OF BREAKDOWN, DOES SMTEXTIL GIVES AN IMMEDIATE ATTENTION TO THE CLIENT?

A - We think that repairing a breakdown on time has no price. Because of this, we have available a group of independent specialists prepared to classify the breakdown in mechanical, electrical or electronic problem. Afterwards, our technicians will give maximum priority to solve it.



Q - DOES SMTEXTIL ACCEPT MACHINES IN THEIR WAREHOUSE TO BE IN STORE?

A - Yes, we can accept machines to be in store at our warehouse. We will show and start them to do all needed demonstrations to possible clients.



Q - HOW OFTEN DOES SMTEXTIL UPDATE ITS MACHINES ON-LINE?

A - Our machinery section is updated nearly everyday because it is linked directly from our stock to the net through the web page. As soon as we have available a new offer we can introduce it from everywhere in the world to our database.



Q - IF WE NEED SPARE PARTS, COMPLEMENTS OR MACHINE ACCESSORIES, WHERE CAN WE FIND THEM?

A - You can find any kind of spare parts, complements and accessories at the Machinery' section. The easiest way to find them is looking for inside the family machine which they belong to.

Let's see an example: In Winding and Twisting process and inside Automatic Winders family we can find, apart from machines: clearers, spare parts lots, engines …